Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

In previous columns I have described how the components of overall responsiveness, knowledge and empathy are three of the four main components of an excellent customer service experience. Enjoy ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

If there’s one thing businesses tend to get wrong, it’s customer service experience. Leaders often believe they know what their customers want. And they may convince themselves their teams are ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...