If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

An Arby’s employee in Tennessee says she was fired after she defended herself with a butcher knife and a fry basket when an ...

A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to ...

BELLAIRE, MI (WFSB) - A popular brewery in Michigan posted to social media a response to an angry customer and it went viral. Short’s Brewing Company in Bellaire, MI said it admitted to making a ...

Opinions expressed by Entrepreneur contributors are their own. I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often — ...

Once someone decides to move into a senior living facility, they’re typically ready to move as soon as possible. So when one of our facilities ran into roadblocks that pushed our opening date back, it ...

Gregory Mason and the unicorn cake that caused so much controversy. A Southern baker’s not-so-sweet experience with an angry customer has garnered sympathy across the internet. Earlier this month, ...